Client Stories

Alltruck differentiates itself in a very competitive market by offering superior and unrivaled customer service and specialist value-add services. As a result, they have experienced significant growth.

However, having operated with a number of different IT Managers over recent years, Alltruck found itself with a range of issues with IT infrastructure and business applications.

Alltruck’s Managing Director, Paul Robinson, said:

“We recognized that we needed an experienced IT Director to provide continuity and strategic thinking to address our IT issues, so we retained one of Freeman Clarke’s Principals, Iain Armstrong. Iain has been a great success and feels like a member of the senior team here!”

Iain’s initial focus was to rapidly define and procure a new robust IT and telephony infrastructure solution. He then oversaw the roll-out to new sites (including a new head office location) and existing sites as part of Alltruck’s growth plans.

In addition, Iain defined a three-to-five-year IT Strategy, with a particular emphasis on a flexible, scalable and robust architecture to enable business agility, reduce risk, and eliminate single-points of failure and security vulnerabilities. He also focussed on delivering efficient and predictable IT costs and reducing locked-in capital.

Iain designed Alltruck’s new IT systems to maximize productivity and to help make effective business decisions. Iain has also reviewed all third-party contracts to provide transparency and clarity and launched a program of initiatives to enhance the IT systems that will be used over the next five to ten years.

Iain works as a member of the senior team, winning Alltruck’ Business Partner of the Year Award in 2016, with the following citation from Alltruck’s Managing Director:

“Iain has been instrumental in providing strategic and operational advice and support, in a year where we have replaced our entire phone system, standardized IT hardware, and upgraded our network across all three sites. Iain also meticulously planned our move and managed our related suppliers, to make sure we were able to maintain our service levels with very little disruption. Iain has always gone the extra mile and was on hand to resolve any problems –of which I’m sure he’ll agree, we had our fair share! We have certainly kept Iain busy over the past year and are lucky to have had his support.”